What is your returns policy?

You have 14 days to notify the RAK-Photo – who created your items – if you want to return or exchange the item and another 5 days to send them back. The return period will expire within 14 days from the day on which you receive the goods you have ordered. 

How to cancel your order, or return or exchange a product?

Contact RAK-Photo to let us know that you wish to cancel your order, or return or exchange a product by either.

If already received, package the item up and send it back to RAK-Photo within 5 days of letting  know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

We will process the refund directly to your payment card, in no more than:

A. 14 days after the day the product is received by us; or
B. if earlier, 14 days after the date you provide evidence that you have returned the product to us; or
C. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won’t affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us ).

Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.

 If you have any further questions, please get in touch with us by submitting a request to speak to our customer service team.